Privacy Policy – Your Personal Data Protection at 4D Chatbox

1Information We Collect

4D Chatbox collects several categories of information from members and users of our platform. Understanding what we collect helps you make more informed decisions about using our services.

Information you provide directly:

• Registration information: Your full name, mobile number, email address, and the password you create when registering an account with 4D Chatbox.
• Identity verification information: A copy of your identity card (MyKad) or other identity documents that may be required for account verification or large withdrawals.
• Payment information: E-wallet account details (Touch 'n Go, GrabPay, Boost, ShopeePay) or banking information (for DuitNow and FPX) used for deposits and withdrawals. We do not directly store credit card numbers or sensitive banking details — all processing is handled through secure payment providers.
• Communications: Any messages, complaints or requests you submit to the 4D Chatbox customer support team via live chat, email or other channels.

Automatically collected information:

• Technical data: IP address, device type, operating system, browser version, and screen resolution.
• Usage data: Pages visited, session duration, login frequency, games played, and betting history.
• Cookie data: Information stored through cookies and similar tracking technologies to improve user experience and maintain session security.
• Location data: Approximate location data based on your IP address, used for security and compliance purposes.

2How We Use Your Information

The information we collect is used exclusively for legitimate purposes directly related to the provision of 4D Chatbox services. We do not use your data in any way you would not reasonably expect.

• Account management: Creating and maintaining your account, processing login requests, and ensuring the security of your 4D Chatbox account.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX; as well as handling withdrawal requests to your Malaysian bank account or e-wallet.
• Service delivery: Gives you full access to all games and betting services on the platform, including sports, e-sports, baccarat, roulette and slots.
• Security and fraud prevention: Detecting and preventing suspicious activity, fraud, unauthorised access, or violations of our terms of use.
• Platform enhancements: Analysing usage patterns to better understand the needs of Malaysian players and improve the functionality and user experience of our platform.
• Service communications: Sending you important notifications about your account, changes to our terms, promotions you are eligible for and relevant technical updates.
• Legal compliance: Meeting reporting and compliance obligations required by competent authorities under applicable Malaysian law.
• Customer support: Handling enquiries, complaints, and support requests submitted to the 4D Chatbox support team.

3Sharing of Information with Third Parties

4D Chatbox does not sell or rent your personal information to any third party. However, there are limited situations in which we may need to share certain information:

• Payment service providers: Transaction details are shared with payment providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX operators to process your deposits and withdrawals. These providers are bound by strict confidentiality agreements and may only use your data for payment processing purposes.
• Technical service providers: Third-party companies that help us operate our technical infrastructure, cloud services, and cybersecurity systems may have limited access to data required for their technical functions.
• Legal authorities: We will disclose the necessary information to authorised authorities (including the police, courts or regulatory bodies) when required by Malaysian law or a valid court order.
• Fraud prevention: In cases of suspected fraud, we may share relevant information with financial entities or authorities involved in the investigation.

In all data-sharing situations, we ensure that recipients are bound by equivalent data protection obligations and may only use the information for its specified purpose.

4Security & Data Protection

The security of your personal information is a non-negotiable priority for 4D Chatbox. We implement multiple layers of technical and organisational safeguards to ensure your data remains protected at all times.

While we take all reasonable steps to protect your information, no system can be guaranteed 100% secure. We encourage you to do your part by using a strong password, keeping your login credentials private, and enabling two-factor authentication on your 4D Chatbox account.

5Cookies and Tracking Technologies

4D Chatbox uses cookies and similar technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use and their purposes:

• Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your language preference. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Performance Cookies: Collecting information on how you use the platform — most visited pages, session duration, and any errors encountered. This helps us improve the performance and usability of 4D Chatbox.
• Functional Cookies: Remembering your personal preferences — such as display settings, frequently used betting limits and favourite games — to deliver a more personalised experience.
• Security Cookies: Used to detect and prevent fraudulent activity, verify identity during login, and protect your account from unauthorised access.

You can manage your cookie preferences through your web browser. However, please note that disabling certain cookies may affect the functionality of the 4D Chatbox platform and your overall experience.

6Data Retention Period

4D Chatbox retains your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for as long as your account is active on 4D Chatbox and for a defined period after account closure, for legal compliance purposes and to resolve any outstanding claims.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial record-keeping requirements under Malaysian law.
• Support communication logs: Retained for a period of two (2) to three (3) years for reference and resolution of any disputes that may arise.
• Technical data and system logs: Typically retained for 90 days to one (1) year for security and technical troubleshooting purposes.

Once the applicable retention period has expired and there is no legitimate legal or business reason to retain your data further, it will be securely deleted or anonymised in a manner that prevents re-identification.

7Your Rights as a User

As a 4D Chatbox member and data subject, you have the following rights regarding the personal information we hold:

• Right to access: You have the right to request a copy of the personal information we hold about you and to know how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal information held in our records.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal information, subject to applicable legal obligations and active contractual requirements.
• Right to restrict processing: You may request that we restrict how we process your information in certain situations, such as when you are disputing the accuracy of your data.
• Right to object: You have the right to object to the processing of your personal information for specific purposes, including direct marketing.
• Data portability right: You have the right to receive a copy of your personal data in a machine-readable format for the purpose of transferring it to another service provider.

To exercise any of these rights, please contact the 4D Chatbox support team by email at support@4dchatbox.net, clearly stating your request. We will process it within a reasonable timeframe, typically no longer than 30 days from the date of receipt.

8Child Protection

4D Chatbox is not designed for or directed at individuals under the age of 18. We do not intentionally collect personal information from children or minors.

If you discover that a child has registered an account or provided personal information to 4D Chatbox without valid parental or guardian consent, please contact us immediately at support@4dchatbox.net. We will take prompt action to delete the information and close the account in question.

9Amendments to This Privacy Policy

4D Chatbox reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements.

Where significant changes occur, we will notify you via:

• An in-account notification when you first log in after an amendment takes effect.
• Updating the "Updated" date shown at the top of this page.
• An email to your registered address if the amendment involves a fundamental change to your privacy rights.

Your continued use of the 4D Chatbox platform following any amendments constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, our team is ready to assist.